Bank of America Financial Center in 1200 Northeast Broadway Street #50

Customer Reviews about Bank of America Financial Center:

• ★ ★ ★ ☆ ☆
  Employees are the best anywhere I have been!
  By JEAN ELIZABETH WALDEN, June 20, 2017
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  Very poor customer service. No one answers the phone!!! Tried to call to ask a simple question about their services and could not get anyone on the phone. No one answered the phone at SE Hawthorne location either. I made an appt. just to get a simple wire transfer done. I was kept waiting over 15 minutes and had to ask the teller TWICE to get someone to handle my appt. as THEY were running late. Finally got in to see the mgr and got my wire transfer done. Overall took me over 30 minutes at the bank for something that should have taken 10 minutes if they were on time. Mgr. apologized but obviously nothing changed since I called the branch again today and NO ONE ANSWERS THE PHONE!!!
  By Mary Grout, February 27, 2017
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  Has an ATM not shown on Google maps.
  By Andrew Dresner, December 25, 2016
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  Don't waste your time. I've been banking with BofA for 7 years and this location has never failed to disappoint and/or piss me off. 1. Lines are always long and there are never more than 2 tellers working. 2. Nobody answers the phone. Ever. 3. Making an appointment is a waste of time and effort. I made an appointment twice- once to talk to someone about home financing options, and once to close my checking account. Wow. The first time, they called to tell me the banker I made an appointment with online actually wasn't in the office that day, and I could reschedule if I wanted to. I decided against it since the notice was about 20 minutes before my appointment and I was already on my way in traffic. Just wow. The second time I made an appointment and was very specific online about why I was making it. When I got there I had to wait in line to ask a teller about my appointment, which nobody knew anything about. I waited 20 minutes past my appointment time and they had no idea why I was there. They were also very obviously disinterested in helping me once I made it clear I would not be opening another account. The lack of professionalism at this location, as well as others I've visited, is honestly something else. 4. I've just recently given up on BofA as my main bank because their customer service is just atrocious, both in-person and over the phone. The phone agents are so poorly trained it's amazing to me, and nobody seemed very interested in talking about the negligence that I had experienced when I reported my financial information had been stolen, and the agent did nothing outside of sending me a new debit card. She did not freeze my account, even though I specifically said that there were checks in my purse when it was stolen. I was assured these checks would be unusable, but within a week multiple fraudulent checks showed up on my transactions statement. At this point I decided it was time to go elsewhere with my money, and you probably should too. There's an OnPoint just up the street on Broadway. I opened a new checking account there faster than I was able to get into my scheduled appointment at BofA, even with several people in the waiting room ahead of me. The comparison in customer service is laughable.
  By Kristin Wishon, October 08, 2016

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